FAQs
Orders & Payments
Q: How do I place an order?
A: Simply add items to your cart and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us at shoppypie54@gmail.com and we’ll do our best to help.
Shipping
Q: How long does shipping take?
A: Orders are processed within 5 to 8 days. Delivery times vary depending on your location and shipping method—typically [X–X days domestic] and [X–X days international].
Q: Do you offer free shipping?
A: Yes! We provide free standard shipping on orders over [amount and region].
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number. You can also log into your Shoppy Pie account to check status anytime.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be unused, in original packaging, and in the same condition as received. See our [Return & Refund Policy] for full details.
Q: How do I start a return?
A: Email us at shoppypie54@gmail.com with your order number and reason for return. We’ll send instructions and a return shipping label (if applicable).
Products
Q: Are your products high quality?
A: Absolutely. We carefully select items that meet our quality standards before adding them to the store.
Q: Do you restock sold-out items?
A: We restock many popular products. Sign up for email alerts on the product page to be notified when it’s back.
Account & Support
Q: Do I need an account to shop?
A: No, you can check out as a guest. Creating an account lets you track orders and save your information for faster checkout next time.
Q: How can I contact customer service?
A: Email us at shoppypie54@gmail.com or use our [contact form] for any questions or issues.
Shopify Setup Tip
Add this FAQ to a dedicated page (Online Store → Pages → Add page).
Link it in your store’s footer menu so customers can easily find it.